Hospitality Desk Ambassador, Per Diem
Company: Brigham and Women's Hospital
Location: Boston
Posted on: October 16, 2024
Job Description:
Job Description - Hospitality Desk Ambassador, Per Diem
(3304571)DescriptionBrigham and Women's Hospital is committed to
putting every Patient First. Every employee plays a role in
providing a positive impact on patients and the care they receive
at Brigham and Women's Hospital. Our service will be distinguished
by the delivery of high-quality and safe patient care, respect and
dignity in all interactions with patients, families and colleagues,
and by customer service excellence.Primary Responsibilities:
- Actively greets patients, family/visitors, and staff in a
polite, professional, friendly, and welcoming manner.
- Communicates entrance policies which may include universal
masking and visitor restrictions.
- Monitor and refill mask dispensers and hand sanitizing
stations.
- Assists with patient and family/visitor inquiries and requests
by actively listening and clearly responding, including providing
information regarding hospital services and office locations, as
well as clear and understandable directions.
- Responds to requests from patients requiring escort,
wayfinding, or assistance, utilizing wheelchairs when
appropriate.
- Ensures hospital lobbies and public areas are clean, safe, and
uncluttered in accordance with all infection control
standards.
- Works in collaboration with volunteers to ensure patients,
family/visitors, and staff receive accurate, timely, and
service-oriented assistance.
- Maintain a clean desk area, ensuring a neat and orderly
appearance.
- Initiates emergency codes and participates in actual or mock
emergency procedures.
- Performs other duties as assigned within the scope of the
Hospitality/Info Desk Ambassador role.Additional
Responsibilities:
- EPIC knowledge or ability to become proficient in EPIC in order
to locate patient's appointment and provide clear and accurate
directions.
- Answers telephone inquiries regarding general information,
patient location or hospital policy and transfers telephone calls
to appropriate destination with a warm hand off.
- Cross training in patient access areas, deployed to various
posts within the department as needed.
- Connect with materials management to provide entrance locations
with mask inventory.
- Must work well as part of a team and stay calm during stressful
situations.Adheres to hospital policies and procedures, including
but not limited to:
- Attendance and punctuality, including the use of time keeping
software before beginning work and at the end of day.
- Uniform requirements.
- Holiday rotations if applicable.QualificationsBasic
Requirements:
- High school diploma/GED or minimum 5 years of relevant work
experience required.
- A minimum of 3-6 months experience in an office or health care
setting preferred.
- Requires interpersonal relationship skills to effectively
communicate with patients, their families, physicians, and other
support personnel.
- Requires good judgment, tact, sensitivity, and the ability to
function in a stressful environment.
- Requires the ability to maintain confidentiality regarding
patients, their medical histories, demographic information,
etc.
- Requires the ability to strictly adhere to Customer Service
Standards.Working Conditions:Fast paced, often standing, and some
moderate lifting. May need to wear a face mask at all
times.HOSPITAL WIDE RESPONSIBILITIES:Works within legal,
regulatory, accreditation and ethical practice standards relevant
to the position and as established by BWH/MGB; follows safe
practices required for the position; complies with appropriate BWH
and MGB policies and procedures; fulfills any training required by
BWH and/or MGB, as appropriate; brings potential matters of
non-compliance to the attention of the supervisor or other
appropriate hospital staff.
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Keywords: Brigham and Women's Hospital, Framingham , Hospitality Desk Ambassador, Per Diem, Other , Boston, Massachusetts
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