Guest Service Supervisor
Company: Global Partners LP
Location: Lowell
Posted on: October 16, 2024
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Job Description:
Job Description:We are looking to add a Guest Service Supervisor
(GSS) to our family. Our GSS will be responsible for driving top
notch guest experience while facilitating the completion of all
store level tasks. We know you have many choices when choosing
where to work. And what you really want to know before applying is,
"What differentiates us from the rest?"For over 90 years Global
Partners LP has been delivering the energy our communities need to
grow, move, and thrive. From, with its innovative chef-led
creations and guest-focused retail experience, to our vast network
of over 50 liquid energy terminals across the eastern seaboard and
beyond, Global Partner's integrated network of businesses delivers
value day-in and day-out to our guests and customers across the US.
At Global Partners we embrace the future, investing in the energy
transition with initiatives likeand supporting the communities in
which we operate with our charitable work.We're excited for the
next 90 years at Global Partners and what innovative new ideas we
can bring to our guests and customers in the future. We're looking
for passionate people with great ideas to contribute to our
company's future. If you're motivated by what's next, Global
Partners can provide you the opportunities to push your career to
the next level..The Types of "Energy" You Bring * You work from
your heart, genuinely love to take care of guests, and demonstrate
pride in your work.* You display a guest come first mentality and
showcase your exceptional guest service skills by providing
pleasant greeting and parting remarks to everyone.* You are
confident and make eye contact with guests.* You have superior
relationship building skills and can establish a connection with
guests and associates.* You are trustworthy and responsible.* You
are detailed oriented and have excellent organizational skills.*
You defuse issues by utilizing problem solving techniques.* You are
a proven self-starter with demonstrated ability to make decisions.*
You direct others and prioritize tasks."Gauges" of Responsibility*
Supervise employees making sure they are performing all the job
duties implemented by management.* Coaching employees by giving
them constructive feedback to help perform certain tasks.* Greet
guests and provide an enjoyable shopping experience for everyone.*
Adhere to the execution of established safety, security, quality
and store operations policies, procedures, and practices.* Operate
the point of sale pursuant to corporate standards; maintain proper
cash levels.* Ensure all store housekeeping functions are completed
(cleaning, dusting, sweeping, mopping, emptying trash etc).* Ensure
the 24/7 execution of all guest service programs and processes.*
Responsible for all cash processes which includes deposit
preparation, lottery, gift cards, and checks where applicable.*
Always replenishes products to ensure in-stock conditions.* Address
inquiries and complaints from guests.* Check in external and
internal vendors per established guidelines."Fuel" for You* Coins!
We offer competitive salaries and opportunities for growth. We mean
it! We have an amazing Talent Development Team who create trainings
for growth and job development.* Health + Wellness - Medical,
Dental, Visions and Life Insurance. Along with additional wellness
support.* The Road Ahead - We offer 401k and a match component!*
Professional Development - We provide tuition reimbursement; this
benefit is offered after 6 months of service.The GPS of our
Interview Process* First thing first, if you're interested in the
role, please apply.* The hiring manager will review your resume. If
your experience would lend to this opportunity a recruiter or
manager will contact you.* We conduct either in person or "in
person" zoom interviews and provide additional interview
information needed at that time.Qualification* Must be available to
work flexible hours that may include day, nights, weekends and or
holidays* Must be efficient and organized* Must be at least 18
years of age to be considered for position.* Must have reliable
transportation and a valid driver's license.* Ability to freely
access all areas of the store including selling floor, stock area,
and register area.* Ability to reach, bend, twist, stoop, kneel,
crouch, climb and lift up to 25 lbs during a shift.* Work in
intermittent temperatures (i.e. cooler, outside, etc.,)Education*
High School Diploma or GEDWe value passion and potential. If you
are enthusiastic about a position and think you can make a
meaningful impact, we encourage you to apply even if you don't
check every box. We embrace different perspectives, backgrounds and
experiences. Global Partners LP is an equal opportunity employer.
We foster a company culture where ideas from all people help us
grow, move and thrive. We embrace the diversity of all applicants
and do not discriminate against race, color, religion, sex, age,
national origin, sexual orientation, gender identity, disability,
protected veteran status or any other basis prohibited by federal,
state or local law. If you have a disability and need an
accommodation to apply, please contact our recruiting department at
781-891-4000.
Keywords: Global Partners LP, Framingham , Guest Service Supervisor, Hospitality & Tourism , Lowell, Massachusetts
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