Customer Success Manager

Company: Drivepoint
Location: Boston
Posted on: November 13, 2024

Job Description:

Customer Success ManagerAbout DrivepointDrivepoint is a strategic finance partner for scaling consumer brands. CEOs, founders, and team leaders use our platform to understand what's happening in their business, analyze results and options, make decisions and put their plans into action. The Drivepoint platform is an enterprise-grade data system with data warehouse and pipelines, pro-level analytics, a private equity quality financial model, and customizable dashboards that can combine operations and financial metrics and track progress to plans and goals on an hourly basis.The RoleYour job is to help our customers drive their business forward and optimize business results using the Drivepoint platform. This includes creating actionable plans using Drivepoint insights, prioritizing the highest impact actions as revealed by Drivepoint models, helping customers use Drivepoint across their organization, and identifying elements of your work that can be automated or improved upon via Drivepoint software.With your guidance and the Drivepoint platform, you will help consumer brand leaders - our customers - deeply understand what drives their business, which efforts they should prioritize in order to maximize impact, make actionable and achievable plans, track daily progress to plans and push alignment throughout the company.You will also be on the cutting edge of consumer brands, so you will be taking what you learn and helping Drivepoint incorporate it into our product and offerings.Desired Outcomes

• Delight customers with an outstanding experience
• Deliver 100% logo retention and 100% net revenue retention
• Your work leads to referral business and productive case studies
• Your collaborative abilities and the information you bring back to Drivepoint lead to new products and features
• Your training and customer enablement drives adoption of new features and regular usage of core platform functionality.Desired Competencies
• Customer centric - you champion and support your customers, you are intuitively driven to help them succeed
• You are an excellent listener. You have the ability to distill and explain concepts in plain language that everyone can understand
• Demonstrable ability to achieve desirable customer success outcomes
• You are analytical, seeking to use data and sound analyses to get to the right answers
• You possess basic financial literacy, including understanding of core financial concepts (e.g. profit, loss, margins, assets, liabilities, etc)
• You are excited and motivated to work in an early startup environment!Extra Points
• Work experience as an FP&A/Strategic Finance professional
• Experience supporting or working with eCommerce or omni-channel consumer brands
• Experience supporting founders or finance leadersMore Important Details
• Applicants must be currently authorized to work for any employer in the U.S on a full-time basis. We are unable to sponsor or take over sponsorship of an employment visa, such as the H-1B visa, at this time.
• The role is remote, but you must be willing to work east coast hours.
• We are venture-backed having raised more than $8M from top-tier VC's.
• The compensation budgeted for this role is $120k - $140k per year in base salary, plus a competitive equity grant in the form of incentive stock options.
• This is an exciting opportunity to get in on the ground floor with an early stage, fast-growing startup in a hot space!
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Keywords: Drivepoint, Framingham , Customer Success Manager, Executive , Boston, Massachusetts