FM Approvals Business Process Manager
Company: FM Global
Location: Norwood
Posted on: October 7, 2024
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Job Description:
FM Approvals is an international leader in third-party testing
and certification services. We test property loss prevention
products and services-for use in commercial and industrial
facilities-to verify they meet rigorous loss prevention standards
of quality, technical integrity and performance. How? By employing
a worldwide certification process that's backed by scientific
research and testing, and over a century of experience. -The FM
APPROVED mark is recognized and respected worldwide. Our
certification instills confidence and commands respect in your
marketplace. -
- -FM Approvals' Business Process Manager is responsible for
leading and supervising employees to ensure productivity and
efficiency of operations related to technical applications,
procedures and providing direction on how best to handle different
critical tasks around FM Approvals business applications and
services. Responsible for implementing and enhancing processes that
will help provide timely service to customers, engineers, project
leaders, or other management. The ideal candidate will be
well-versed in all business matters and an expert communicator with
a solid ability to delegate responsibility and collaborate across
various departments. They will be a competent leader able to
provide guidance that enhances performance in a manner that
incorporates the company's vision and culture. -Develop extensive
knowledge of FM Approvals, its business processes, policies and
procedures, governance practices, and regulatory obligations
supporting daily activities. Manages the daily activities and
workflow of the team to meet customer service expectations. Ensures
the timely completion and accuracy of business application support.
Provides leadership and technical expertise on the business
processes related to project and contract management, customer
billings, and system data entry and maintenance requirements.
Implements process changes or enhancements to streamline
procedures, improve customer service, increase staff efficiency,
and reduce operating costs within the unit. Interacts routinely
with customers, engineers, and managers. -Responsible for the
performance management process for direct reports, recommends
salary administration, and authorizes weekly time and expense
reports. Provides or arranges for personnel training as needed.
Recruit, interview, hire, develop, mentor and maintain technically
competent and motivated staff. Actively participates in developing
the team objectives and setting key result areas, action plans, and
expectations. Ensure the team has adequate and suitable resources
to complete its activities (e.g., people, materials, equipment,
etc.). Performs other special assignments or duties as may be
required by the manager. -
4 Year / bachelor's degree Business Administration or Computer
Science10 years minimum relatable expereince, -7 years of
supervisory experience developing and implementing strategies to
drive growth and developing efficient processes to streamline
operationsProficient with standard software applications Strong
Management, coaching, training and team-building skills. Strong
communicationExcellent organizational and interpersonal
skills.Strong problem-solving and troubleshooting abilities.
Ability to initiate process changes and improvements. Ability to
handle multiple priorities and multitask. Ability to utilize query
and other reporting tools. Knowledge of billing and accounting
practices. -The final salary offer will vary based on geographic
location, individual education, skills, and experience. The
position is eligible to participate in FM Approvals comprehensive
Total Rewards program that includes an incentive plan, generous
health and well-being programs, a 401(k) and pension plan, career
development opportunities, tuition reimbursement, flexible work,
time off allowances and much more. -FM Approvals is an Equal
Opportunity Employer and is committed to attracting, developing,
and retaining a diverse workforce. -#LI-TA1
Keywords: FM Global, Framingham , FM Approvals Business Process Manager, Executive , Norwood, Massachusetts
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